Remote Public Benefits Specialist - Eligibility & Support

State of Washington; Pasco (WA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

The Washington State Department of Social and Health Services (DSHS) Home & Community Living Administration seeks a Public Benefits Specialist 4 statewide. You will provide expert guidance on complex eligibility and financial decisions to high-risk clients relying on long-term services and supports.

As a PBS4, you’ll review cases, interview clients, explain program requirements, apply state policies, coordinate with social workers and providers, and manage a busy caseload.

Qualifications

• Five years of combined higher education and/or equivalent experience, including at least one year in areas such as eligibility work, customer service supporting historically marginalized communities, loan processing, medical or rehabilitation claims, unemployment insurance claims, or reviewing and verifying financial or program information.

Responsibilities

• Review information, documents, and client circumstances to determine eligibility for long-term services and supports.
• Conduct confidential interviews with clients, families, representatives, attorneys, and medical providers — in person and by phone.
• Explain program requirements in plain language and help clients understand their options, rights, and next steps.
• Apply state rules, policies, and procedures to make fair, timely, and accurate decisions.
• Review financial and legal documents (such as hospice plans, court orders, trusts, or property records) to understand how they affect eligibility.
• Use multiple computer systems to review information, document decisions, and keep case records accurate and up to date.
• Identify when clients need accommodations or language access and arrange interpreters, accessible formats, or other supports.
• Recognize and correct errors, respond to audits, and ensure decisions meet program standards.
• Coordinate with social workers, case managers, medical providers, and community partners to support client needs.
• Manage a caseload by prioritizing tasks, meeting required timelines, and following through on commitments.

Skills

Critical thinking

Communication

Interpersonal skills

Attention to detail

Time management

Education

Bachelor's degree or higher

12 months as Public Benefits Specialist 2/3

Tools

Microsoft Office

Multiple computer systems

Job description

The Washington State Department of Social and Health Services (DSHS) Home & Community Living Administration seeks a Public Benefits Specialist 4 statewide. You will provide expert guidance on complex eligibility and financial decisions to high-risk clients relying on long-term services and supports.

As a PBS4, you’ll review cases, interview clients, explain program requirements, apply state policies, coordinate with social workers and providers, and manage a busy caseload.