Remote Public Benefits Eligibility Specialist

State of Washington; Olympia (WA); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

State of Washington's Home & Community Living Administration (HCLA) seeks a Public Benefits Specialist 4 (PBS4) to provide expert eligibility guidance and financial counseling to high-risk clients statewide. The role supports a unified statewide approach through SESD and collaborates across social workers and providers.

The position is funded through June 30, 2028 and can be performed from anywhere in Washington State, with the PBS4 ensuring accurate decisions and language access for diverse

Formación

• Five years of combined higher education and/or equivalent experience, incl. eligibility work or related areas.
• Experience in hospital/long-term care settings helping with eligibility services.
• Out-of-state experience conducting financial eligibility for public assistance.
• Twelve months as Public Benefits Specialist 3.
• Bachelor’s degree or higher and 12 months as PBS2 in eligibility.

Responsabilidades

• Review information, documents, and client circumstances to determine eligibility for long-term services and supports.
• Conduct confidential interviews with clients, families, representatives, attorneys, and medical providers — in person and by phone.
• Explain program requirements in plain language and help clients understand their options, rights, and next steps.
• Apply state rules, policies, and procedures to make fair, timely, and accurate decisions.
• Review financial and legal documents to understand how they affect eligibility.
• Use multiple computer systems to review information, document decisions, and keep case records accurate.
• Identify when clients need accommodations or language access and arrange interpreters or other supports.
• Recognize and correct errors, respond to audits, and ensure decisions meet program standards.
• Coordinate with social workers, case managers, medical providers, and community partners.
• Manage a caseload by prioritizing tasks, meeting required timelines, and following through.

Conocimientos

Critical thinking

Clear communication

Questioning for information

Active listening

Time management

Adaptability

Team collaboration

Educación

Bachelor's degree or higher

Herramientas

Microsoft Office

Descripción del empleo

State of Washington's Home & Community Living Administration (HCLA) seeks a Public Benefits Specialist 4 (PBS4) to provide expert eligibility guidance and financial counseling to high-risk clients statewide. The role supports a unified statewide approach through SESD and collaborates across social workers and providers.

The position is funded through June 30, 2028 and can be performed from anywhere in Washington State, with the PBS4 ensuring accurate decisions and language access for diverse