Remote Public Benefits Manager: Child Care Subsidy

State of Washington; Mount Vernon (WA); Remote; USD 61,000 - 82,000; Full time

Job summary

State of Washington, Department of Children, Youth, and Families, seeks a Public Benefits Specialist 5 (PBS5) in Mount Vernon to supervise a team of Public Benefit Specialists and oversee eligibility determinations for Child Care Subsidy programs. The role blends on-site and telework duties, with reporting to the office when required and occasional in-person meetings.

You will set workloads, coach staff, review performance, coordinate training, and ensure service standards.

Qualifications

• Equivalent combination of education and experience determining eligibility for financial, medical, food, long-term services and support programs.
• One year of experience as a Public Benefits Specialist 3 or 4, with six months in a Call Center and knowledge of Washington Administrative Code (WAC) or related rules.
• Bachelor's degree and three years of experience examining/processing medical insurance, unemployment insurance claims, or staff support in public assistance eligibility determination.
• Ability to learn and grow; ability to meet the needs of others.

Responsibilities

• Establish unit workloads and quality standards, review complaints and eligibility determinations.
• Control overall flow of work processed by the unit.
• Arrange for timely technical and professional training for staff, including Core Training for Public Benefits Specialists.
• Conduct regular monthly unit and 1:1 meetings with staff.
• Explain policies and procedures regarding eligibility for Child Care Subsidy for staff.
• Coordinate training for staff and coach employees on customer service and CCSP eligibility.
• Analyze, monitor and assign unit tasks to ensure smooth workflow.
• Complete employee performance appraisals and development plans.
• Assist customers with applying for Apple Healthcare via HPF system.

Skills

Coaching and development

Supervisory experience

Public benefits eligibility

Team leadership

Policy interpretation

Education

Bachelor's degree

Job description

State of Washington, Department of Children, Youth, and Families, seeks a Public Benefits Specialist 5 (PBS5) in Mount Vernon to supervise a team of Public Benefit Specialists and oversee eligibility determinations for Child Care Subsidy programs. The role blends on-site and telework duties, with reporting to the office when required and occasional in-person meetings.

You will set workloads, coach staff, review performance, coordinate training, and ensure service standards.