Remote Public Benefits Case Planner

State of Washington; Olympia (WA); Remote; USD 65,000 - 82,000; Full time

Benefits offered by this job

Orca Card transportation

Job summary

State of Washington - DSHS ESA is seeking PBS4 - CPSS to join the Virtual Case Management Center. You will assess eligibility, develop tailored plans, and coordinate services across healthcare, housing, and employment for a diverse client base.

We value strong policy knowledge, excellent judgment, and the ability to manage complex cases with care. Applicants should bring experience in public benefits and a devotion to equity and service to Washingtonians.

Qualifications

• Eligibility expertise – deep knowledge of Washington’s public assistance programs.
• Policy fluency – navigate WAC/RCW and internal manuals.
• Case planning insight – build realistic, trauma‑informed service plans.
• Analytical skills – interpret complex data for fast decisions.
• Communication – clear, respectful, empathetic messaging.
• Crisis navigation – stay calm and boundary‑driven in distress cases.
• Resilience and flexibility – adapt to shifting priorities and workload.

Responsibilities

• Independently determines and re-determines client eligibility for CSD programs.
• Conducts intensive client interviews.
• Conducts orientations to specialty programs.
• Performs complex duties in establishing financial eligibility and policy interpretation.
• Verifies overpayments and refers to Office of Financial Recovery.
• Provides professional case management and develops service plans and referrals.
• Monitors progress and updates service plans; removes participation barriers.
• Reads and interprets WAC/RCW and manuals.
• Engages with community partners and tribes and other agencies.

Education

Bachelor's degree or higher

Public Benefits experience

Five years education/experience substitute rule

Job description

State of Washington - DSHS ESA is seeking PBS4 - CPSS to join the Virtual Case Management Center. You will assess eligibility, develop tailored plans, and coordinate services across healthcare, housing, and employment for a diverse client base.

We value strong policy knowledge, excellent judgment, and the ability to manage complex cases with care. Applicants should bring experience in public benefits and a devotion to equity and service to Washingtonians.