Hybrid Public Benefits Specialist — Help Families Access Child Care

State of Washington; Vancouver (WA); Hybrid; USD 50,000 - 66,000; Full time

Job summary

State of Washington seeks a Public Benefits Specialist in Vancouver, WA to support childcare subsidy programs. You will conduct interviews, review documentation, and determine eligibility for services in a high-volume call center environment.

The role involves processing online applications, coordinating with translators, and ensuring accurate benefit determinations while guiding families to necessary services.

Qualifications

• One year of experience conducting financial eligibility determinations for public assistance including financial, medical and food benefit programs.
• Ability to learn and grow; willingness to take action to meet the needs of others.

Responsibilities

• Conduct intensive interviews with customers to determine eligibility for services.
• Process Child Care applications via Washington Connection online applications and DMS.
• Analyze information to determine accurate benefits and continued program eligibility.
• Finalize applications with verified information for eligibility determinations.
• Refer clients to mandatory and optional services and ensure translation needs are met.

Skills

Customer service

Communication

Decision making

Education

Bachelor's degree

Tools

Document Management System (DMS)

Job description

State of Washington seeks a Public Benefits Specialist in Vancouver, WA to support childcare subsidy programs. You will conduct interviews, review documentation, and determine eligibility for services in a high-volume call center environment.

The role involves processing online applications, coordinating with translators, and ensuring accurate benefit determinations while guiding families to necessary services.