DSHS ESA Public Benefits Specialist 4

State of Washington; Olympia (WA); Remote; USD 65,000 - 82,000; Full time

Benefits offered by this job

Orca Card transportation

Job summary

State of Washington - DSHS ESA is seeking PBS4 - CPSS to join the Virtual Case Management Center. You will assess eligibility, develop tailored plans, and coordinate services across healthcare, housing, and employment for a diverse client base.

We value strong policy knowledge, excellent judgment, and the ability to manage complex cases with care. Applicants should bring experience in public benefits and a devotion to equity and service to Washingtonians.

Qualifications

• Eligibility expertise – deep knowledge of Washington’s public assistance programs.
• Policy fluency – navigate WAC/RCW and internal manuals.
• Case planning insight – build realistic, trauma‑informed service plans.
• Analytical skills – interpret complex data for fast decisions.
• Communication – clear, respectful, empathetic messaging.
• Crisis navigation – stay calm and boundary‑driven in distress cases.
• Resilience and flexibility – adapt to shifting priorities and workload.

Responsibilities

• Independently determines and re-determines client eligibility for CSD programs.
• Conducts intensive client interviews.
• Conducts orientations to specialty programs.
• Performs complex duties in establishing financial eligibility and policy interpretation.
• Verifies overpayments and refers to Office of Financial Recovery.
• Provides professional case management and develops service plans and referrals.
• Monitors progress and updates service plans; removes participation barriers.
• Reads and interprets WAC/RCW and manuals.
• Engages with community partners and tribes and other agencies.

Education

Bachelor's degree or higher

Public Benefits experience

Five years education/experience substitute rule

Job description

DSHS ESA Public Benefits Specialist 4 - Case Planning and Support Specialist

The Economic Services Administration's (ESA) Community Service Division (CSD) has an exciting opportunity for Public Benefits Specialists 4 (PBS4) - Case Planning and Support Specialist (CPSS) to join our Virtual Case Management Center team. When you work for DSHS, your compassion shows at work every day, helping the lives of your fellow Washingtonians.

As a Case Planning and Support Specialist, you’ll be the go-to expert for clients navigating challenging life circumstances and the public systems designed to support them. This is the perfect role for someone who can read between the lines, build trust quickly, and connect individuals to the right mix of services, at the right time.

You’ll assess eligibility for multiple assistance programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more. Every day is varied. Every decision matters. You’ll need excellent judgment, a strong grasp of policy, and the ability to manage complexity with care.

See why people like you choose careers with DSHS:

Some of what you will do:

• Independently determines and re-determines client eligibility for CSD-administered public assistance programs
• Conducts intensive interviews with the client
• Conducts orientations to specialty programs
• Performs more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development
• Verifies and establishes overpayments and completes referrals to the Office of Financial Recovery.
• Provides professional case management, assesses needs and develops service plans and referrals to appropriate programs and services for a broad range of clients seeking BFET, Temporary Assistance for Needy Families and other applicable public assistance programs
• Monitors client progress and updates service plans, assists with removing barriers to participation and provides referrals for appropriate services
• Reads and interprets Washington Administrative Code (WAC), Revised Code of Washington (RCW), procedural manuals, policies, and policy clarifications
• As assigned, participates in supervisor-approved, community-based activities for the purpose of engaging in outreach, furthering the mission of the Department, increasing knowledge and cultural competence, skills training and development, strengthening partnerships, and connecting with the tribes, other state agencies and community-based organizations with a common purpose of serving our shared communities
• Attends and participates in unit meetings, all-staff meetings, trainings and other meetings as required be administration

Additional Information:

• Pierce County employees are eligible toreceive an Orca Card for transportation needs
• Snohomish County employees are eligible to receive an Orca Card for transportation needs
• King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use

Who should apply?

Professionals with:

• Twelve months of experience as a Public Benefits Specialist 3.

OR

• A bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.

OR

• Five years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one-year equivalent work experience. Examples of equivalent experience include but are not limited to:
  • Providing eligibility for services or direct customer service serving historically marginalized communities
  • Experience examining/processing loan applications,
  • Medical insurance or rehabilitation claims,
  • Unemployment insurance claims, or
  • Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information,

AND

• Satisfactory completion of the agency’s Public Benefits Specialist Training Program.

Out-of-state experience conducting financial eligibility determination for public assistance, including financial, medical and food benefit programs, will be considered toward experience. Additional professional experience described above will substitute year for year for the required education.

Additional knowledge, skills, and abilities we’re looking for:

• Eligibility expertise – You’ll need deep knowledge of Washington’s public assistance programs and the ability to assess and re-determine eligibility with accuracy.
• Policy fluency – Comfort navigating and applying WAC, RCW, and internal procedural manuals is essential to ensure services are legally sound.
• Case planning insight – Strong understanding of how to build service plans that are realistic, trauma-informed, and grounded in each client’s context.
• Analytical skills – You’ll be interpreting complex data and documentation to make fast, high-stakes decisions—precision matters.
• Communication – Clear, respectful, and empathetic communication is key—especially when explaining tough decisions or diffusing high-tension situations.
• Crisis navigation – This role regularly involves working with people in distress. You must stay calm, clear-headed, and grounded in your professional boundaries.
• Resilience and flexibility – Programs shift. Priorities change. You need to adapt quickly, manage multiple tasks, and keep performance high without burning out.

Interested?

Apply today! The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions?

Please contact [e-mail] or call Talent Acquisition main line [phone] and reference job number 09122.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure ( Nepotism ) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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