Remote Provider Relations & Training Specialist

Blue Lake Government Services LLC; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Blue Lake Government Services LLC is seeking a Quality Analyst Provider Liaison (QAPL) Team Support Specialist to join a remote US-based team. The role focuses on guiding and coaching staff, resolving provider inquiries, ensuring timely, accurate responses, and maintaining compliance across communications.

The position emphasizes developing training materials, analyzing performance metrics, and partnering with leadership to implement improvements.

Formación

• High school diploma or GED is required.
• 2+ years of relevant experience in provider development, retention, or quality control.
• Strong interpersonal skills and effective communication.

Responsabilidades

• Assist team members with provider inquiries and help resolve provider issues.
• Monitor team communications for responsiveness, accuracy, and professionalism.
• Provide guidance, coaching, and retraining to non-exempt team members.
• Build reports from system data and distribute to team and leadership.
• Track and document key performance metrics for reporting and productivity.
• Serve as SME on processes, policies, and procedures; mentor teammates.
• Identify process improvements and support best practices.
• Provide operational support on procedures and system processes.
• Develop training materials and facilitate training sessions.
• Participate in on-call rotation for urgent provider support.
• Perform other duties and special projects as assigned.

Conocimientos

Interpersonal communication

Coaching mentoring

Data analysis

Remote collaboration

Educación

High school diploma or GED

Herramientas

Microsoft Excel

CRM / ticketing systems

Descripción del empleo

Blue Lake Government Services LLC is seeking a Quality Analyst Provider Liaison (QAPL) Team Support Specialist to join a remote US-based team. The role focuses on guiding and coaching staff, resolving provider inquiries, ensuring timely, accurate responses, and maintaining compliance across communications.

The position emphasizes developing training materials, analyzing performance metrics, and partnering with leadership to implement improvements.