Remote Property Client Success & Onboarding Specialist

Zohorecruit

United States

Remote

USD 38,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Full training on internal systems and

Career progression

Accessible leadership

Job summary

RecruitMyMom is seeking a fully remote, full-time client services specialist to support the London lettings and sales market from a global base. You will coordinate end-to-end onboarding for electricity, gas, water, broadband, and other services, ensuring active status before tenant move-ins, while maintaining accurate records in internal trackers.

The role emphasizes high-touch client support for tenants and landlords, using AI tools like Claude to draft communications and manage routine

Qualifications

Excellent written English with a warm, professional style.
Strong organisation and attention to detail.
Proactive attitude with ability to identify and solve issues.
Comfort with digital tools and AI platforms (Claude) daily.

Responsibilities

End-to-End Client Onboarding: set up utilities and confirm service status before move-in.
Responsive Client Communication: reply promptly with a warm, solution-focused tone.
System & Tracker Maintenance: keep client trackers and systems accurate daily.
Billing & Direct Debit Resolution: chase and resolve billing/discrepancy issues.
Service Issue Management: handle issues with care and escalate when needed.
AI Tool Integration: draft communications with Claude and streamline tasks.