Remote Property Claims Specialist (Ohio Territory)

Hastings Insurance Company; Oregon; Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle provided

401(k) with company matching

Generous paid time off

Tuition assistance

Professional development support

Incentive compensation opportunities

Job summary

Hastings Insurance is seeking a Property Claim Representative to join our Claims team, supporting policyholders throughout Northwest and North Central Ohio. You’ll investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners.

Preferred candidates have prior property claim handling experience, a bachelor’s degree or equivalent, and strong customer service and communication skills.

Qualifications

• Prior property claims handling experience preferred.
• Bachelor's degree preferred; equivalent experience considered.
• Knowledge of property insurance coverage and claim investigation practices.
• Excellent verbal and written communication skills with customer-service orientation.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Effective negotiation and conflict resolution skills for challenging situations.
• Strong organizational and time-management abilities.
• Ability to obtain/maintain state adjuster licenses and continuing education.

Responsibilities

• Manage an assigned caseload of property claims from investigation to resolution.
• Investigate and evaluate property losses, determine coverage, assess damages, and negotiate settlements.
• Communicate updates to policyholders, claimants, agents, and other parties.
• Maintain accurate claim reserves and document activities.
• Identify salvage, subrogation, and other cost-saving opportunities.
• Coordinate with independent adjusters, contractors, and other experts.
• Refer potential fraud to SIU and collaborate with internal teams.
• Ensure compliance with regulations and claim-handling procedures.

Skills

Property claims handling

Customer service

Communication

Negotiation

Problem solving

Organization

MS Office

License readiness

Education

Bachelor’s degree preferred

Tools

Claim management systems

Microsoft Office

Job description

Hastings Insurance is seeking a Property Claim Representative to join our Claims team, supporting policyholders throughout Northwest and North Central Ohio. You’ll investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners.

Preferred candidates have prior property claim handling experience, a bachelor’s degree or equivalent, and strong customer service and communication skills.