Remote Property Claims Specialist (Ohio)

Hastings Insurance Company; Toledo (OH); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Generous paid time off

Tuition assistance

Professional development

Incentive compensation

Company vehicle

Job summary

Hastings Insurance seeks a Property Claim Representative to join our Claims team, supporting policyholders across Northwest and North Central Ohio. You will investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners.

In this role, you will manage a caseload from investigation through settlement, maintain claim reserves, coordinate with adjusters, and ensure compliance with regulations.

Qualifications

• Experience handling property claims and settlements.
• Bachelor's degree preferred; equivalent experience considered.
• Knowledge of property insurance coverage, claims practices and settlement procedures.
• Excellent verbal, written, and interpersonal communication.
• Strong critical thinking, problem-solving, and decision-making.
• Effective negotiation and conflict-resolution skills.
• Organizational and time-management skills with active caseload.
• Proficient with Microsoft Office and claim management systems.
• Ability to work independently and with colleagues; maintain licenses.

Responsibilities

• Manage an assigned caseload of property claims from initial investigation through resolution, ensuring timely, accurate, and equitable outcomes.
• Investigate and evaluate property losses, determine applicable coverage, assess damages, and negotiate appropriate claim settlements in accordance with policy provisions and established guidelines.
• Communicate regularly with policyholders, claimants, agents, and other involved parties to provide updates, explain the claim process, and facilitate timely resolutions.
• Establish and maintain accurate claim reserves, thoroughly document claim activities, and ensure claim files reflect appropriate investigation and settlement decisions.
• Identify and pursue salvage, subrogation, and other opportunities to minimize claim costs.
• Coordinate with independent adjusters, contractors, and other outside experts as needed to support claim investigations and resolutions.
• Recognize potential fraudulent activity and refer appropriate matters to the Special Investigations Unit.
• Collaborate with internal teams, including Underwriting, Loss Control, and Sales, to share relevant claim information and support effective business operations.
• Maintain compliance with applicable state and federal regulations, company policies, and established claim handling procedures.

Skills

Property claims

Customer service

Negotiation

Communication

Education

Bachelor's degree

Tools

MS Office

Claim systems

Job description

Hastings Insurance seeks a Property Claim Representative to join our Claims team, supporting policyholders across Northwest and North Central Ohio. You will investigate, evaluate, negotiate, and resolve property claims while delivering responsive, professional service to our policyholders and agency partners.

In this role, you will manage a caseload from investigation through settlement, maintain claim reserves, coordinate with adjusters, and ensure compliance with regulations.