Remote Property Claims Inspector & Adjuster

State Farm; Columbus (GA); Remote; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Paid time off

Matching gifts

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners and commercial properties. You will conduct on-site inspections, gather evidence, explain coverage, and guide insureds through the claims process with a focus on Remarkable service.

Responsibilities include inspecting property damage, collaborating with policyholders and agents, and adjusting claims up to $500,000 while leveraging technology to support field and remote

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
• Physical agility to allow for walking; bending, reaching, kneeling, squatting, climbing ladders and traversing roofs.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Skills

Investigation

Policy interpretation

Customer service

Field inspection

Mobile tools

Education

Bachelor's Degree in Risk Management/Insurance/Business/Construction Management

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners and commercial properties. You will conduct on-site inspections, gather evidence, explain coverage, and guide insureds through the claims process with a focus on Remarkable service.

Responsibilities include inspecting property damage, collaborating with policyholders and agents, and adjusting claims up to $500,000 while leveraging technology to support field and remote