Remote Property Claims Field Specialist

State Farm; Lafayette (IN); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Competitive pay range

Annual incentive up to 15%

Comprehensive benefits

Job summary

State Farm in Lafayette, IN seeks a Property Field Inspection Claim Specialist to conduct on-site assessments for residential and commercial properties, explain coverage, estimate damages, and guide policyholders through the claims process with remarkable service.

This remote-field role uses mobile offices and occasional travel beyond the local area. Candidates should be able to lift, climb, and navigate roofs, hold a valid driver's license, and complete required training and background checks.

Qualifications

• Investigate problems, evaluate information and make well-supported decisions.
• Interpret detailed policies, guidelines, or technical information and apply them accurately.
• Learn unfamiliar concepts, processes, and terminology quickly and apply knowledge practically.
• Interact effectively with policyholders, agents, and stakeholders to move claims forward.
• Communicate clearly and professionally; handle difficult conversations with a customer-minded focus.
• Be detail-oriented with strong organizational and analytical skills.
• Proficient in using mobile/desktop tools to document and support claims in field and remote settings.
• Physical agility for lifting, climbing ladders, navigating roofs for inspections.
• May require Rope and Harness Safety Training and a valid driver\'s license.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims.
• Interact with involved parties who may have strong emotions or concerns during inspections or resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries promptly.
• Gather evidence, document findings, and prepare detailed reports to support claims handling.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and regulatory compliance.
• Negotiate and settle claims within authorized limits per policy provisions and company guidelines.

Skills

Investigate problems

Policy interpretation

Rapid learning

Stakeholder interaction

Communication skills

Detail oriented

Field tool proficiency

Education

Bachelor's degree in related field

Tools

Xactimate

XactContents

Job description

State Farm in Lafayette, IN seeks a Property Field Inspection Claim Specialist to conduct on-site assessments for residential and commercial properties, explain coverage, estimate damages, and guide policyholders through the claims process with remarkable service.

This remote-field role uses mobile offices and occasional travel beyond the local area. Candidates should be able to lift, climb, and navigate roofs, hold a valid driver's license, and complete required training and background checks.