Remote Program Manager, Data Collection & Delivery

US Health Partners, LLC; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

TELUS Digital in the United States is seeking a Program Manager who owns the end-to-end delivery of onsite and in-the-wild data collection programs, overseeing financial performance, client engagement, and cross-functional execution from pre-sales through delivery. The role is remote from Los Angeles, California, with regular travel to program facilities and field sites.

You will lead staffing strategy, risk and quality management, and ensure compliance while coordinating with Legal, Talent

Qualifications

• 3–5+ years managing global or large-scale onsite/field operations programs.
• Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education.
• Proven success leading cross-functional teams (Operations, TA, Legal, Finance) and driving high-stakes program delivery. Prior client-facing program or account management experience required.
• Familiarity with program/project management methodologies such as PRINCE2, PMI, or similar preferred.

Responsibilities

• Own overall program performance, including financial health (forecasting, P&L, invoicing), delivery success, and client satisfaction.
• Serve as the primary point of contact and escalation point for operational and client challenges, leading regular client syncs and on-site or virtual business reviews (weekly/quarterly).
• Drive consistent reporting through weekly status updates, dashboards, and progress reviews to internal leadership and client stakeholders.
• Lead and develop project teams with direct people management responsibility, monitoring performance metrics and productivity across teams and addressing gaps through coaching and development.
• Collaborate with Legal and Liability to ensure onsite and in-the-wild collection activities meet compliance, safety, and insurance standards.
• Work with Talent Acquisition to define hiring strategy and job profiles for collectors, including hybrid full-time, part-time (FTC/PTC), and crowd-based staffing models.
• Guide execution strategy across staffing, vendor engagement, equipment, and day-to-day operations; evaluate and deploy staffing models to match program scale and cost targets.
• Lead Project Managers to ensure timelines, budgets, and milestones are met across both facility-based and field collection workstreams.
• Support facility sourcing, setup, and readiness for onsite data collection, and own logistics for in-the-wild collection sites.
• Oversee procurement strategy for equipment and staffing to match approved program scope.
• Support the launch of new workstreams and oversee integration of third-party contributions into the overall delivery model.
• Proactively identify and mitigate delivery risks, recommending interventions or contingency plans to close gaps or resolve quality issues.

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

TELUS Digital in the United States is seeking a Program Manager who owns the end-to-end delivery of onsite and in-the-wild data collection programs, overseeing financial performance, client engagement, and cross-functional execution from pre-sales through delivery. The role is remote from Los Angeles, California, with regular travel to program facilities and field sites.

You will lead staffing strategy, risk and quality management, and ensure compliance while coordinating with Legal, Talent