Remote Product Support Specialist (Zendesk/HubSpot)

Sales Match; Bend (OR); Remote; USD 57,000 - 80,000; Full time

Benefits offered by this job

Fully remote work from home in Oregon

Structured onboarding and training

Regular team check-ins

Skill-building in application support

Job summary

Sales Match seeks a Product Support Specialist to assist customers with software questions via Zendesk and HubSpot. The role emphasizes access, settings, and everyday functionality, operating fully remotely with Oregon-based work-from-home options.

The 40-hour week schedule may vary by shift. You'll collaborate with the support team lead, customers, and product specialists to resolve issues, document interactions, and improve troubleshooting articles for the team.

Qualifications

• High school diploma or equivalent.
• About 1–2 years of product support or related customer-facing technical support experience preferred.
• Familiarity with browser-based software products and troubleshooting.
• Ability to learn Zendesk and HubSpot while keeping context aligned.
• Strong written and verbal communication.
• Ability to translate technical instructions into simple steps.

Responsibilities

• Review incoming support tickets and emails, identify the affected feature, and organize requests by urgency and impact.
• Confirm symptoms, product version, browser, and recent actions before troubleshooting.
• Record customer context and history in HubSpot.
• Manage ticket status and notes in Zendesk.
• Reproduce reported problems in test environments without changing customer settings.
• Guide customers through solutions with clear, step-by-step instructions.
• Capture error messages and share findings with senior specialists when needed.
• Follow up with customers with updates and next steps.

Skills

Customer support

Technical troubleshooting

Clear communication

Self-motivation

Education

High School Diploma or equivalent

Tools

Zendesk

HubSpot

Job description

Sales Match seeks a Product Support Specialist to assist customers with software questions via Zendesk and HubSpot. The role emphasizes access, settings, and everyday functionality, operating fully remotely with Oregon-based work-from-home options.

The 40-hour week schedule may vary by shift. You'll collaborate with the support team lead, customers, and product specialists to resolve issues, document interactions, and improve troubleshooting articles for the team.