Remote Product Support Specialist I — AI-Driven SaaS

ModMed; United States; À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

401(k) with match

Paid time off

Parental leave

Life and disability benefits

Tuition reimbursement

LinkedIn Learning access

Hybrid/Remote options

Dog-friendly HQ

Résumé du poste

ModMed is hiring a Product Support Specialist I to join our Client Services team. You will serve as the frontline support for Klara users, handling inquiries via phone, email, and chat, while troubleshooting software-related issues and guiding clients through solutions.

You will write and update knowledge base content, collaborate across teams, and leverage AI tools to improve efficiency and client satisfaction.

Qualifications

• Bachelor’s degree required.
• 1–2 years in B2B SaaS or enterprise technical support.
• Experience with direct customer interaction and issue diagnosis.

Responsabilités

• Respond to client inquiries via phone, email, and chat.
• Troubleshoot and resolve software issues with product knowledge.
• Document, escalate, and own complex issues through resolution.
• Author, edit, and publish Knowledge Base articles.

Connaissances

Customer support

B2B SaaS

Omni-channel

Troubleshooting

Communication skills

Formation

Bachelor’s degree

Outils

Zendesk

Jira

Salesforce

Google Workspace

Description du poste

ModMed is hiring a Product Support Specialist I to join our Client Services team. You will serve as the frontline support for Klara users, handling inquiries via phone, email, and chat, while troubleshooting software-related issues and guiding clients through solutions.

You will write and update knowledge base content, collaborate across teams, and leverage AI tools to improve efficiency and client satisfaction.