B2B SaaS Product Support Specialist I

Modernizing-Medicine,-Inc.

Boca Raton (FL)

Hybrid

USD 60,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Job summary

ModMed is hiring a Product Support Specialist I to join our Client Services team. You’ll provide frontline support to Klara users, troubleshoot software issues, and document solutions to improve the customer experience.

Ideal candidates have 1–2 years in B2B SaaS support, strong communication skills, and familiarity with EMR systems; knowledge of Zendesk, Jira, Salesforce, and Google Workspace is a plus. Hybrid, US-based roles available.

Qualifications

Bachelor’s degree required.
1–2 years in B2B SaaS or enterprise tech support.
Experience in omni-channel customer support.
Experience with EMR systems is highly desirable.
Knowledge of medical software or clinics is a plus.

Responsibilities

Respond to client inquiries via phone, email, and chat with a client-first mindset.
Troubleshoot and resolve software issues using product knowledge.
Identify, document, and escalate complex problems through resolution.
Create and maintain Knowledge Base articles for self-service support.
Collaborate with cross-functional teams to deliver timely solutions and improvements.
Communicate clearly and professionally in every interaction.