Remote Product Support Analyst – Loan & SBO Expert

SitusAMC; Olympia (WA); Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical

Dental

Vision

Life insurance

Disability insurance

401K

Job summary

SitusAMC is seeking a experienced analyst to provide loan accounting and investor reporting services using the SBO platform. You will collaborate with clients, manage data remittance, and help implement system enhancements across accounting and technology teams.

The role requires 5+ years in loan accounting, strong Excel and SQL skills, and excellent communication. This is a remote, full-time opportunity with opportunities for growth and cross-functional exposure.

Qualifications

• Bachelor's degree in accounting or finance or equivalent.
• 5+ years of industry experience at a Senior Analyst or Analyst level.
• 3+ years of loan accounting, investor accounting, or investor reporting experience.
• Strong math and analytical skills.
• Advanced Microsoft Excel skills with large data sets.
• Proactive, detail-oriented, and able to seek information impacting clients or problems.
• Excellent verbal and written communication skills.
• Experience with SBO loan accounting system is a plus.
• Ability to read and parameterize ARM notes.
• Experience working with software development teams.
• Strong understanding of database models and SQL queries in Oracle/SQL Server.
• Experience testing software enhancements or bug fixes.
• Understand and reconcile custodial accounts.
• Self-directed and motivated.

Responsibilities

• Executes on client loan accounting and investor reporting functions using SBO.
• Performs remittance processing for client implementation and conversion.
• Communicates with clients via phone, email, or other means as front-line contact.
• Provide ongoing system and business support for clients including issue resolution.
• Direct loan accounting and system testing to validate development initiatives.
• Recommend business process improvements based on product knowledge.
• Conduct user training and maintain training material in collaboration with IT.
• Other duties as assigned by manager.

Skills

Excel skills

Analytical skills

Communication skills

Client interaction

SQL knowledge

Testing software

Self-motivation

Education

Bachelor's degree in accounting or finance

Tools

SBO loan accounting system

Oracle SQL

SQL Server

Job description

SitusAMC is seeking a experienced analyst to provide loan accounting and investor reporting services using the SBO platform. You will collaborate with clients, manage data remittance, and help implement system enhancements across accounting and technology teams.

The role requires 5+ years in loan accounting, strong Excel and SQL skills, and excellent communication. This is a remote, full-time opportunity with opportunities for growth and cross-functional exposure.