Remote Product Ops & Strategy Intern

RadioJobs; Washington (District of Columbia); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Access to Wellness Center

Fitness Center Membership

Paid Sick Leave

Professional Development Opportunities

Job summary

NPR is seeking a Product Management Intern based in Washington, D.C. This full-time role allows for remote work, offering a flexibility to accommodate different time zones. Interns will tackle user issues, document user journeys, and help develop self-service solutions while working collaboratively across teams.

Compensation is set at an hourly rate of $20 with additional benefits designed for professional development. Applicants must be current students or recent graduates from an accredited program.

Responsibilities

• Learn Operational Tools & Understand User Workflows: Gain proficiency in core customer support platforms.
• Study End-to-End User Journeys: Document complete lifecycle of a user issue.
• Learn to Drive Cross-Functional Alignment: Conduct informational interviews and build relationships.
• Develop Skills in Data-Driven Problem Identification: Analyze customer support datasets.
• Learn Data-Driven Prioritization: Rank identified issues based on severity.
• Learn to Build Scalable Self-Service Solutions: Draft and publish accessible help documentation.
• Learn to Design Product Improvement Proposals: Create comprehensive feature proposals.

Skills

Customer Service Experience

Basic Troubleshooting

Analytical Mindset

Clear & Empathetic Communicator

Aspiring Product Leader

Ticketing Systems

Education

Current student in an accredited degree program

Job description

NPR is seeking a Product Management Intern based in Washington, D.C. This full-time role allows for remote work, offering a flexibility to accommodate different time zones. Interns will tackle user issues, document user journeys, and help develop self-service solutions while working collaboratively across teams.

Compensation is set at an hourly rate of $20 with additional benefits designed for professional development. Applicants must be current students or recent graduates from an accredited program.