Remote Product Operations Director — AI Enablement

Applied Systems Canada; United States; Remote; CAD 228,000 - 285,000; Full time

Job summary

Applied Systems Canada is seeking a Product Operations Director who will lead AI enablement within product teams, own the product operations stack, and govern the tooling portfolio across analytics, roadmaps, and customer ideas.

You will set standards for data governance, telemetry, and cross-functional collaboration while driving adoption and measurable outcomes in a remote, globally connected environment.

Qualifications

• 12+ years of professional experience, with 10+ in product operations, product management, program management, and/or project management.
• Enabled teams with AI tools and workflows, governed usage, and measurable impact on efficiency or quality.
• Owned tools end to end: strategy, implementation, adoption, ROI, vendor negotiation, and contracts.
• Designed integrated tooling infrastructure: data flows, dashboards, and system integrations.
• Built operating models and repeatable processes; led change management to adoption.
• Led through influence with engineers, product leaders, and C-suite.
• Communicated in writing and data; pulled data when reports were unavailable.
• Facilitated high-stakes cross-functional discussions to drive decisions.
• Genuine curiosity about insurance technology

Responsibilities

• Lead AI enablement for product teams; set strategy, standards, governance for applying AI to product ops.
• Own the product operations infrastructure: integrations between analytics, roadmap, customer-feedback, and capability-mapping systems; define architecture and reliability standards.
• Own the product tooling portfolio: strategy, adoption, ROI, and outcomes for analytics and user behavior tools (Pendo), Jira Product Discovery, Salesforce PAC/AC Ideas.
• Govern tenant-level configuration and access: subscription architecture, privacy, access, and usage forecasting.
• Manage vendor relationships: renewals, expansions, and tool evaluations; quarterly governance reviews.
• Steward the operating system: lead working groups, adoption, and sunset criteria; measure meeting load and guide cross-functional feedback flows.

Skills

AI enablement

Tooling infra

Governance

Cross-functional leadership

Data-driven decisions

Tools

Pendo

Jira Product Discovery

Salesforce PAC/AC Ideas

Analytics dashboards

Job description

Applied Systems Canada is seeking a Product Operations Director who will lead AI enablement within product teams, own the product operations stack, and govern the tooling portfolio across analytics, roadmaps, and customer ideas.

You will set standards for data governance, telemetry, and cross-functional collaboration while driving adoption and measurable outcomes in a remote, globally connected environment.