Remote Product Experience Specialist — Science Tech Support

BioSpace; Manassas (VA); Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(a) and 403(b) retirement plans

Work-life balance with Paid Time Off

Job summary

A leading nonprofit biological resources organization seeks a remote Product Experience Specialist to provide technical support and assist customers with product inquiries. The ideal candidate should have a bachelor's degree in Biology and experience in scientific environments. This role requires excellent customer service and interpersonal skills, along with the ability to troubleshoot and resolve technical issues effectively. Competitive compensation with benefits offered.

Qualifications

• 2-5 years of experience in customer support or laboratory setting.
• Ability to assess and troubleshoot product-related issues.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a resource for customer technical inquiries.
• Respond to product inquiries via phone, email, and live chat.
• Investigate issues and escalate complex problems to Senior Management.

Skills

Customer service skills

Troubleshooting skills

Interpersonal skills

Education

Bachelor's degree in Biology or related field

Tools

Microsoft Office

Job description

A leading nonprofit biological resources organization seeks a remote Product Experience Specialist to provide technical support and assist customers with product inquiries. The ideal candidate should have a bachelor's degree in Biology and experience in scientific environments. This role requires excellent customer service and interpersonal skills, along with the ability to troubleshoot and resolve technical issues effectively. Competitive compensation with benefits offered.