Remote Product Configuration Analyst I–II

Capital District Physicians Health Plan Inc; City of Albany (NY); On-site; USD 62,000 - 129,000; Full time

Job summary

Capital District Physicians Health Plan Inc is seeking a Product Configuration Technical Analyst to manage end-to-end product configuration data design and maintenance, serving as a key liaison with Product & Contract Management and IT.

The role spans architecture, planning, solution design, testing, and ongoing improvements across core and integrated systems, including reports and ad-hoc analyses. Remote work flexibility is possible on a case-by-case basis.

Qualifications

• Bachelor's degree in Business Administration, Computer Science or related field with a minimum of four years of user experience in process management/improvement. In lieu of degree, a minimum of eight years of relevant operations/process management/improvement experience.
• Broad understanding of the systems and processes for all supported businesses. In depth understanding of user needs and system capabilities.
• Demonstrated strong analytical, diagnostic, and problem-solving abilities.

Responsibilities

• Assists with designs and develops product configuration solution architectures that support the company's corporate business strategy and the product development process or end to end enrollment process, as appropriate.
• Evaluates and validates new and existing functions that relate to product implementations, provides user support through standardized processes, tools, workflow analysis, and testing, to ensure product requirements are fulfilled.
• Maintains close and effective communication and relationships with respective business partners, such as IT, Product & Contract, Sales, and Enrollment Operations.

Job description

Capital District Physicians Health Plan Inc is seeking a Product Configuration Technical Analyst to manage end-to-end product configuration data design and maintenance, serving as a key liaison with Product & Contract Management and IT.

The role spans architecture, planning, solution design, testing, and ongoing improvements across core and integrated systems, including reports and ad-hoc analyses. Remote work flexibility is possible on a case-by-case basis.