Remote Precertification Specialist - Patient Care Support

Innovative Care Management, Inc.; Portland (OR); Remote; USD 30,000 - 36,000; Full time

Job summary

Innovative Care Management, Inc. in Oregon is seeking a Precertification Specialist I (Customer Service Specialist) to be the primary phone contact for physician offices, hospitals, patients, and other callers seeking precertification assistance.

The role emphasizes clear communication, documentation, and adherence to precertification procedures. This remote, Monday–Friday position requires residency in Oregon, a quiet workspace, and reliable internet.

Qualifications

• Experience in a call center or other telephone-based customer service role.
• Strong, clear communication and active listening skills.
• Ability to stay patient, professional, and empathetic during challenging conversations.
• Attention to detail and ability to follow established processes and privacy rules.

Responsibilities

• Answer a high volume of inbound calls with professionalism and empathy.
• Maintain availability within scheduled hours and manage queues.
• Clarify caller needs and provide accurate information per precertification procedures.
• Route and escalate requests to appropriate teams.
• Document call details and outcomes in approved systems.
• Protect patient privacy and adhere to HIPAA and company policies.

Skills

Call center experience

Excellent communication

Active listening

Empathy

Detail oriented

Remote work self-motivated

Multi-system navigation

Problem solving

HIPAA/privacy awareness

Bilingual (EN/ES)

Education

High school diploma or GED

Job description

Innovative Care Management, Inc. in Oregon is seeking a Precertification Specialist I (Customer Service Specialist) to be the primary phone contact for physician offices, hospitals, patients, and other callers seeking precertification assistance.

The role emphasizes clear communication, documentation, and adherence to precertification procedures. This remote, Monday–Friday position requires residency in Oregon, a quiet workspace, and reliable internet.