Remote Precertification Specialist I

Innovative Care Management; United States; Remote; USD 30,000 - 36,000; Full time

Job summary

Innovative Care Management is seeking a Precertification Specialist I to serve as the primary telephone contact for physician offices, hospitals, patients, and other callers seeking precertification assistance. You will help callers understand status, document information, and route needs to the appropriate team in a fully remote Oregon-based role.

Ideal candidates have 1+ year in a call center or healthcare customer service, strong communication, and the ability to stay organized in a

Qualifications

• At least 1 year in a call center, contact center, or telephone-based customer service role.
• Strong communication and active-listening skills, patient and empathetic.
• Comfort handling a steady volume of calls while using multiple computer systems.

Responsibilities

• Answer a high volume of inbound calls with professionalism and empathy.
• Remain available in phone queues during scheduled hours.
• Document call details and follow-up needs in approved systems.
• Verify precertification requirements and route requests appropriately.
• Maintain patient privacy per HIPAA and company policies.

Skills

Call center

Active listening

Empathy

Remote work

Education

High school diploma or GED

Job description

Innovative Care Management is seeking a Precertification Specialist I to serve as the primary telephone contact for physician offices, hospitals, patients, and other callers seeking precertification assistance. You will help callers understand status, document information, and route needs to the appropriate team in a fully remote Oregon-based role.

Ideal candidates have 1+ year in a call center or healthcare customer service, strong communication, and the ability to stay organized in a