Remote PoS & Venue Tech Support Analyst

Live Nation, Inc

Tennessee

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Free concert tickets

Paid time off

401(k) match

Parental leave

Job summary

Live Nation Entertainment seeks a Venue Applications Support Analyst to ensure PoS systems and related devices function smoothly across venues. You will input data, diagnose issues, and draft end-user guides while supporting remote operations and occasional onsite engagements at US venues.

The role emphasizes customer service, data integrity, and the ability to manage tasks during high-demand show days, with potential travel up to 30%.

Qualifications

Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros).
Exceptional attention to detail for identifying patterns and curating obscure system data.
Intermediate knowledge of Microsoft Excel, including formulas and pivot tables.
Experience with food and beverage business operations, ideally multi-location enterprises.
Diligence in troubleshooting complex problems with little information to reach resolution.

Responsibilities

Input PoS data: menu items, prices, discounts, employee credentials, venue layouts.
Diagnose device malfunctions including software, hardware, and peripheral accessories.
Lead on-call helpdesk hotline during peak support times and provide exceptional customer service.
Travel to venues for software implementations and support.