Remote POS & IT Support Technician

HonorBuilt; Remote; USD 40,000 - 60,000; Full time

Job summary

A dynamic IT services company in Atlanta is seeking a QSR System Support professional. The ideal candidate will excel in troubleshooting technology problems and have a robust customer service background. As part of a team, you will handle customer inquiries through phone and email, addressing Point-of-Sale and networking issues effectively. Exceptional communication skills and the ability to prioritize tasks are essential for this role, enabling you to support national restaurant chains and help them maintain smooth operations.

Qualifications

• Proven Customer Service background or Technical Support role in a 24/7 environment.
• Exceptional research and troubleshooting abilities for technology issues.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and diagnose customer issues through various channels.
• Troubleshoot Point-of-Sale systems and networking issues.
• Provide high-touch communication with customers about ticket progress.

Skills

Troubleshooting technology problems

Excellent communication skills

Ability to prioritize tasks

Teamwork

Job description

A dynamic IT services company in Atlanta is seeking a QSR System Support professional. The ideal candidate will excel in troubleshooting technology problems and have a robust customer service background. As part of a team, you will handle customer inquiries through phone and email, addressing Point-of-Sale and networking issues effectively. Exceptional communication skills and the ability to prioritize tasks are essential for this role, enabling you to support national restaurant chains and help them maintain smooth operations.