Remote Portfolio Operations Lead - Mortgage Servicing

Minnesota Housing; Saint Paul (MN); Hybrid; USD 44,324 - 63,350; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Low-cost medical, dental, vision plans

Job summary

Minnesota Housing is hiring a Single Family Portfolio Operations Supervisor to lead critical housing finance operations. This role manages a $7B+ loan portfolio and ensures quality control for $1B+ in annual lending.

Overseeing staff and maintaining policies, you'll ensure effective service delivery while fostering a respectful team environment. Requirements include four years in mortgage loan servicing and two years in management.

Qualifications

• Four years of experience in consumer mortgage loan servicing, including loss mitigation.
• Two years of supervisory or management experience.
• Strong analytical and reporting skills, evidenced by experience in the use of reporting tools.

Responsibilities

• Supervise Portfolio Management and Quality Control staff.
• Develop, implement, and manage procedures and internal policies.
• Manage third-party vendor relationships.

Skills

Consumer mortgage loan servicing

Analytical skills

Conflict resolution

Communication

Education

Bachelor Degree in Business or Finance

Tools

Microsoft Excel

ACEs quality control software

Job description

Minnesota Housing is hiring a Single Family Portfolio Operations Supervisor to lead critical housing finance operations. This role manages a $7B+ loan portfolio and ensures quality control for $1B+ in annual lending.

Overseeing staff and maintaining policies, you'll ensure effective service delivery while fostering a respectful team environment. Requirements include four years in mortgage loan servicing and two years in management.