Portfolio Operations Supervisor

Minnesota Housing; Saint Paul (MN); Hybrid; USD 44,324 - 63,350; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Low-cost medical, dental, vision plans

Job summary

Minnesota Housing is hiring a Single Family Portfolio Operations Supervisor to lead critical housing finance operations. This role manages a $7B+ loan portfolio and ensures quality control for $1B+ in annual lending.

Overseeing staff and maintaining policies, you'll ensure effective service delivery while fostering a respectful team environment. Requirements include four years in mortgage loan servicing and two years in management.

Qualifications

• Four years of experience in consumer mortgage loan servicing, including loss mitigation.
• Two years of supervisory or management experience.
• Strong analytical and reporting skills, evidenced by experience in the use of reporting tools.

Responsibilities

• Supervise Portfolio Management and Quality Control staff.
• Develop, implement, and manage procedures and internal policies.
• Manage third-party vendor relationships.

Skills

Consumer mortgage loan servicing

Analytical skills

Conflict resolution

Communication

Education

Bachelor Degree in Business or Finance

Tools

Microsoft Excel

ACEs quality control software

Job description

• Telework Eligible: Yes: Telework is available per the State of Minnesota policy
• Full/Part Time: Full Time
• Bargaining Unit/Union: Middle Management Association – MMA
• Date Posted: 05/13/2026
• Closing Date: 05/27/2026
• Division/Unit: Single Family
• Salary Range: $44.24 - $63.35/ Hourly - $92,373 - $132,275 / Annually

Who may apply:

This position is open to qualified internal and external candidates. Telework is available per the State of Minnesota policy.

• Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.
• Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.
• Candidates residing in Wisconsin within 50 miles of our office may be eligible to telework up to 50%.
• Candidates who do not reside in Minnesota or within 50 miles of the office in Wisconsin are not eligible to be hired, unless planning to relocate within 50 miles of the office.

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota Housing is hiring! Serve Minnesotans by leading critical housing finance operations. The Single Family Portfolio Operations Supervisor oversees a $7B+ loan portfolio and ensures quality control for $1B+ in annual lending. This role supports and develops staff, maintains clear policies and procedures, and addresses complex operational issues. You’ll collaborate closely with program, legal, finance, and external partners to ensure compliance and effective service delivery, while fostering a respectful, accountable, and mission‑driven team environment.

• Supervise Portfolio Management and Quality Control (QC) staff; direct day‑to‑day work to meet goals aligned with agency values.
• Develop, implement, and manage procedures, guides, applications, and internal policies used by the teams.
• Establish and oversee departmental reporting; ensure reports are prepared, analyze results, and communicate findings.
• Manage third‑party vendor relationships and monitor performance against contractual expectations.
• Participate in division and agency leadership activities, including budget preparation, division workplan development, employee engagement initiatives, Annual Housing Plan development and implementation, and active engagement in leadership meetings.

Minimum Qualifications

• Four (4) years of experience in consumer mortgage loan servicing, including loss mitigation processes and strategies.
• Two (2) years of supervisory or management experience.
• Experience and working knowledge of consumer mortgage servicing requirements, including managing a real estate owned (REO) portfolio from foreclosure to final disposition, as required by State and Federal regulations, Fannie Mae, Freddie Mac, FHA, VA, USDA and private Mortgage Insurance companies.
• Strong analytical and reporting skills, evidenced by experience in the use of reporting tools (e.g. Microsoft Excel) and strategies.
• Experience in negotiation, conflict resolution and consensus building with diverse groups to solve difficult and sensitive problems.
• Ability to communicate effectively with diverse communities across various cultures and to plan, organize, and direct the technical and administrative activities of staff and partners.
• Experience leading new initiatives that include integration with numerous partners.

Preferred Qualifications

• Working knowledge of ACEs quality control software.
• Experience in post‑closing quality control operations.
• Certification or licensure under the Nationwide Mortgage Licensing System (NMLS) or mortgage industry designations in consumer mortgage lending (such as Certified Residential Servicer or Certified Mortgage Banker).
• Bachelor Degree in Business or Finance.
• Three (3) or more years of Supervisory or Management experience specifically in the area of mortgage servicing operations.

Additional Requirements

• Reference Checks.
• Job related background checks.
• Conflict of Interest Disclosure.
• Driver’s License Check.

Physical Requirements

Requires moving office items such as file folders and small office tools.

Your benefits may include:

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low‑cost medical, dental, vision, and prescription drug plans.
• Fertility care, including IVF.
• Diabetes care.
• Dental and orthodontic care for adults and children.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer paid life insurance to provide support for your family in the event of death.
• Short and long‑term disability insurance that can provide income if you are unable to work due to illness or injury.
• Tax‑free expense accounts for health, dental, and dependent care.
• Resources that provide support and promote physical, emotional, social, and financial well‑being.

Support to help you reach your career goals

• Training, classes, and professional development.
• Tuition Assistance Program.
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website studentaid.gov).

Employee Assistance Program (EAP) for work/life support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance.
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues.
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care.

Programs, resources, and benefits eligibility varies

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email [e-mail], and let us know the support you need.