Remote Policy Guidance Advisor — Inbound Client Support

Lever, Inc.; Fort Collins (CO); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work

Written process

Coaching program

Leadership path

Job summary

Lever, Inc. is hiring for a remote, inbound-communication role where you will engage with clients seeking financial-protection options. You will explain benefits, guide enrollment when appropriate, and maintain consistent follow-ups.

This position emphasizes performance, coaching, and a clear, written process to prevent role ambiguity. Ideal candidates are competitive, coachable, and comfortable on camera, with interviews conducted on Zoom.

Qualifications

• Excellent communication skills for inbound conversations.
• Comfortable on camera during Zoom interviews and client calls.
• Willingness to follow a written process and learn new steps.

Responsibilities

• Take inbound conversations from clients seeking help on financial-protection options.
• Explain benefit options clearly and simply.
• Help clients enroll when appropriate and feasible.
• Maintain a clean follow-up rhythm with clients and teammates.

Skills

On-camera communication

Active listening

Sales mindset

Tools

CRM software

Job description

Lever, Inc. is hiring for a remote, inbound-communication role where you will engage with clients seeking financial-protection options. You will explain benefits, guide enrollment when appropriate, and maintain consistent follow-ups.

This position emphasizes performance, coaching, and a clear, written process to prevent role ambiguity. Ideal candidates are competitive, coachable, and comfortable on camera, with interviews conducted on Zoom.