Remote Phone Sales Associate I

The Storage Group; Columbia Township (MO); Hybrid; USD 22,000 - 32,000; Full time

Job summary

The Storage Group is seeking a Remote Phone REP I to handle inbound calls from a remote location. You will greet callers professionally, determine storage needs, and guide customers through available storage solutions.

The role emphasizes accuracy, compliance with company scripts, and delivering strong customer service while meeting KPIs for call quality and conversion rates. This is a remote position with state-specific hiring.

Responsibilities

• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that."
• Answers calls with the appropriate company name in the greeting.
• Complete all outbound calls as assigned.
• Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?"
• Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
• Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats and/or spells caller’s information back to the caller.
• Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
• Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
• Receptive to feedback and willing to improve and learn new information.
• Build positive relationships with callers through active listening and effective communication.
• Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
• Performs other duties as assigned #SME2

Job description

The Storage Group is seeking a Remote Phone REP I to handle inbound calls from a remote location. You will greet callers professionally, determine storage needs, and guide customers through available storage solutions.

The role emphasizes accuracy, compliance with company scripts, and delivering strong customer service while meeting KPIs for call quality and conversion rates. This is a remote position with state-specific hiring.