Remote Pharmacy Technician: Member Care & Refill Support

CVS Health; Alaska; On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus eligibility

Job summary

CVS Health is seeking licensed Pharmacy Technicians to support multiple retail pharmacy customer relations programs in Alaska. The role emphasizes outreach to Medicare members about medication adherence, assisting with orders, and addressing pharmacy-related questions in a fast-paced call center.

Qualified candidates will hold an active Pharmacy Technician license in their state, have 1+ year of customer service experience, and strong PC skills including Windows applications.

Qualifications

• Resident of Alaska, Florida, Idaho, North Carolina, Ohio, Tennessee, Texas, Vermont or Washington.
• Active Pharmacy Technician license in state of residence.
• 1+ years of experience in a customer service environment.
• Proficient to advanced PC skills required including MS Windows-based applications.
• Ability to complete all required training programs.

Responsibilities

• Outreach to Medicare members regarding their medication adherence and offering assistance to resolve any barriers to refill.
• Assist customers with placing orders in conjunction with their healthcare programs.
• Assist customers with retail pharmacy-related issues and other initiatives as needed.
• Must have superb customer service and empathy skills to connect with a diverse customer base in a fast-paced customer contact center.

Skills

Customer service experience

Windows PC skills

Training completion

Education

High School diploma or GED

Tools

MS Windows applications

Job description

CVS Health is seeking licensed Pharmacy Technicians to support multiple retail pharmacy customer relations programs in Alaska. The role emphasizes outreach to Medicare members about medication adherence, assisting with orders, and addressing pharmacy-related questions in a fast-paced call center.

Qualified candidates will hold an active Pharmacy Technician license in their state, have 1+ year of customer service experience, and strong PC skills including Windows applications.