Remote Pharmacy Technician I — Refills & Patient Care

CVS Health; Louisiana; Hybrid; USD 23,000 - 36,000; Full time

Job summary

Oak Street Health is seeking a Pharmacy Technician I for a fully remote role. You will act as a liaison among patients, providers, and pharmacists, delivering exceptional service with a focus on accuracy and empathy for Oak Street Health patients.

The role requires at least 1 year of retail pharmacy experience, an active state license, and CPhT certification. Bilingual Spanish is preferred. Competitive pay and comprehensive benefits accompany a dynamic remote work environment.

Qualifications

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• US work authorization.

Responsibilities

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated.
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound.
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending the call.
• Monitor the CareReq queue to ensure the completion of any open requisitions.
• Arrange transportation for center visits.
• Schedule off-cadence or requested patient appointments.
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns.
• Execute prescription requests according to up-to-date process standards and policies.
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected.
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics.
• Responsible for maintaining licensure and certification.
• Complete all Continuing Education expectations.

Skills

Customer service

Spanish bilingual

Education

Active Pharmacy Technician License

CPhT certification

High school diploma

Tools

MS Office

Google Suite

Job description

Oak Street Health is seeking a Pharmacy Technician I for a fully remote role. You will act as a liaison among patients, providers, and pharmacists, delivering exceptional service with a focus on accuracy and empathy for Oak Street Health patients.

The role requires at least 1 year of retail pharmacy experience, an active state license, and CPhT certification. Bilingual Spanish is preferred. Competitive pay and comprehensive benefits accompany a dynamic remote work environment.