Remote Pharmacy Technician

Ansible Government Solutions, LLC; Prescott (AZ); Remote; USD 42,000 - 58,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking multiple full-time Remote Pharmacy Technicians to support VA Medical Centers. This Prescott-based posting is fully remote but requires living within 50 miles of Prescott, AZ. Duties include processing prescriptions, handling calls, and maintaining CPRS/VA EHR access.

Applicants must be US citizens with a Pharmacy Technician training program, and hold active national certification (PTCB or ExCPT). Minimum 1 year retail experience is required.

Qualifications

• US citizen required to meet eligibility for federal employment.
• Graduate of an Academic Pharmacy Technician Training Program.
• Must hold one of the active national certifications: PTCB or ExCPT.
• Minimum of 1 year of retail pharmacy experience.

Responsibilities

• Process and submit new prescription requests and renewal requests, including controlled substances.
• Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions.
• Review prescription profiles and provide status updates on medications within technician scope.
• Document patient and staff interactions in CPRS and other VA systems as required.
• Verify patient identity prior to discussing protected health information.
• Maintain access and compliance with VA electronic health record systems and security requirements.

Skills

Customer service

Communication

Attention to detail

Teamwork

Phone support

Education

High School Diploma or GED

Academic Pharmacy Technician Training Program

Tools

CPRS

VA EHR systems

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is seeking multiple full-time Remote Pharmacy Technicians to join our team in support of various VA Medical Centers. This position is based out of the Prescott VA Medical Center and is fully remote; however, candidates must reside within 50 miles of 500 AZ -89, Prescott, AZ 86315.

Shifts may be scheduled between 6:00 AM and 11:00 PM Pacific Time. By accepting employment with Ansible, you acknowledge that your assigned schedule may change based on operational needs and at the direction of either Ansible or its customers.

Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of health care, national security, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Process and submit new prescription requests and medication renewal requests, including controlled substances, using approved VA protocols.
• Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions.
• Review prescription profiles and provide status updates on medications within technician scope.
• Document patient and staff interactions in CPRS and other VA systems as required.
• Respond to questions regarding expired, discontinued, deleted, or unavailable medications and elevate clinical issues to pharmacists.
• Verify patient identity prior to discussing protected health information.
• Manage inbound calls while meeting national productivity and quality metrics.
• Provide professional customer service to Veterans, staff, and external customers.
• Operate phone systems efficiently, including transferring calls and placing callers on hold when appropriate.
• Follow Pharmacy Contact Center scripts and workflows.
• Resolve Veteran concerns at the first point of contact whenever possible.
• Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues.
• Maintain access and compliance with VA electronic health record systems and security requirements.
• Maintain national pharmacy technician certification throughout employment.
• Complete additional duties as assigned.

Requirements

• US Citizen
• High School Diploma or GED required.
• Graduate of an Academic Pharmacy Technician Training Program.
• Must hold one of the following active national certifications:
  • Certified Pharmacy Technician (CPhT) through PTCB
  • Certified Pharmacy Technician (ExCPT) through NHA
  • All certifications must remain current and active.
• Minimum 1 year of retail pharmacyexperience.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.