Remote Pharmacy Support & Prior Authorizations

Geisinger Clinic; United States; Remote; USD 38,000 - 54,000; Full time

Job summary

Geisinger Clinic is seeking a Pharmacy Customer Service professional to assist leadership in processing provider and member prior authorization requests and to help implement policies for managing pharmacy benefits. You will work with the pharmacy team to ensure high service levels for members and physicians.

The role requires at least 2 years of customer service experience, a high school diploma or GED, and strong communication skills to thrive in a collaborative, regulated environment.

Qualifications

• Minimum of 2 years of customer service experience.
• High School Diploma or GED required.
• Strong communication and customer service skills essential.

Responsibilities

• Process provider and member prior authorization requests.
• Assist Pharmacy Customer Service leadership in policy implementation for pharmacy benefits.
• Provide excellent customer service and support to members and physicians.
• Accurately document inquiries and prior authorization requests.
• Contact providers and members to obtain information and resolve issues.
• Collaborate with Pharmacists to resolve clinical issues with providers.
• Adhere to all regulatory standards.

Skills

Communication

Customer Service

Customer Support Policies

Standards And Procedures

Education

High School Diploma or Equivalent

Job description

Geisinger Clinic is seeking a Pharmacy Customer Service professional to assist leadership in processing provider and member prior authorization requests and to help implement policies for managing pharmacy benefits. You will work with the pharmacy team to ensure high service levels for members and physicians.

The role requires at least 2 years of customer service experience, a high school diploma or GED, and strong communication skills to thrive in a collaborative, regulated environment.