Remote Pharmacy Refill Specialist

Shields Health Solutions, LLC.; California (MO); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Work from home

Competitive compensation

Job summary

A national pharmacy service provider is seeking a Patient Engagement Specialist to handle pharmacy phone calls, patients’ refill requests, and support customer inquiries. Candidates should have experience as a Pharmacy Technician, exceptional communication skills, and be proficient in Microsoft Office. This position involves remote work with flexible hours, requiring strong organizational skills and the ability to maintain confidentiality. Pay attention to processes that enhance efficiency and patient satisfaction while ensuring adherence to pharmacy protocols.

Qualifications

• 1–3 years of Pharmacy Technician experience and adjudicating claims required.
• Experience with managing refills and working with clinical care teams preferred.
• National certification as a CPhT preferred but not required.

Responsibilities

• Coordinate medication refills including data entry and pharmacy claim adjudication.
• Make outbound patient refill calls and respond to inbound inquiries.
• Manage and update relevant data using database applications.

Skills

Interpersonal communication skills

Proficient in Microsoft Office

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

A national pharmacy service provider is seeking a Patient Engagement Specialist to handle pharmacy phone calls, patients’ refill requests, and support customer inquiries. Candidates should have experience as a Pharmacy Technician, exceptional communication skills, and be proficient in Microsoft Office. This position involves remote work with flexible hours, requiring strong organizational skills and the ability to maintain confidentiality. Pay attention to processes that enhance efficiency and patient satisfaction while ensuring adherence to pharmacy protocols.