Customer Service Representative (Remote)

Stressfree; Austin (TX); Remote; Full time

Job summary

Join a VC-backed company with Stressfree as a Customer Service Representative. This fully remote position emphasizes exceptional customer service within the automotive industry, offering competitive pay and comprehensive benefits. Candidates will engage directly with customers, providing valuable advice and support to ensure a stress-free vehicle maintenance experience.

Benefits

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with 4% Matching

Employee Referral Program

Qualifications

• Proven experience in sales or customer service, preferably in automotive.
• Ability to engage customers confidently.
• Knowledge of automotive repair services.

Responsibilities

• Engage with customers about their needs and advise on services.
• Manage customer inquiries and document interactions accurately.
• Educate customers on cost-saving opportunities.

Skills

Sales Experience

Customer Service

Strong Communication Skills

Multi-tasking

Typing Speed

Tools

CRM Software

Basic Computer Skills

Job description

Customer Service Representative (Remote)

Customer Service Representative (Remote)

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Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Job Overview

Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else.

Benefits

• Competitive Base Pay: $15/hr
• Paid Time Off (Sick & Vacation)
• Annual Paid Holidays (6)
• Medical, Dental & Vision Insurance
• 401(k) w/ 4% Matching
• Employee Referral Program
• Fully Remote Opportunity
• This position is available in the following states:
• Arizona
• Florida
• Indiana
• Michigan
• Minnesota
• Nebraska
• Nevada
• North Carolina
• South Carolina
• Texas
  
  

Responsibilities

• Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
• Advise on services, parts, and maintenance packages that align with customer needs and preferences.
• Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
• Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
• Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
• Communicate updates to customers regarding changes in service timelines and vehicle readiness.
• Never miss an opportunity to help customers
  
  

Qualifications

• Proven experience in sales or customer service, preferably within the automotive industry.
• Strong communication skills with the ability to engage confidently and persuasively with customers.
• Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
• Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
• Proficiency in CRM software and basic computer skills.
• Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
• Strong phone presence and experience handling dozens of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
  
  

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Vehicle Repair and Maintenance

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