Remote Pharmacy Care Tech - Licensed & Bilingual

Florida Society of Nephrology; Aurora, Northern (IL, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

The Florida Society of Nephrology is seeking a Fully Remote Customer Care Pharmacy Technician to support home dialysis customers by handling orders, inquiries and prescription management. Ensure a positive customer experience while adhering to privacy and regulatory requirements.

Responsibilities include order processing, information verification, HIPAA compliance, shipment tracking, and cross‑department collaboration to resolve issues.

Qualifications

• Must hold licensed and certified Pharmacy Technician (CPhT).
• Must reside in FL, IL, IN, or WI.
• Bilingual English and Spanish preferred but not required.

Responsibilities

• Process customer orders via phone accurately and in compliance with pharmacy regulations.
• Verify customer information including quantities and usage of products on prescriptions.
• Ensure HIPAA-compliant patient interactions.
• Resolve questions, complaints, and service issues by identifying root causes and solutions.
• Investigate and track shipments using UPS and coordinating with transportation team.
• Coordinate with internal departments to expedite shipments and manage back-ordered items.
• Process returns and request customer credit per policies.
• Collaborate with Routing, Transportation, Sales, Credit & Collections to resolve issues.
• Meet performance standards for quality, adherence, order accuracy and service levels.
• Adapt to changing business needs and customer requirements.
• Work remotely with a reliable high-speed wired internet connection.
• Support operations by maintaining a flexible CST schedule 7:00am–6:00pm.

Skills

Customer engagement

Communication skills

Working under pressure

Attention to detail

Remote work ability

Microsoft 365/SharePoint/TEAMS

Education

Pharmacy Technician (CPhT) license

High School diploma or GED

Associates/Bachelor’s degree preferred

Tools

Microsoft 365

SharePoint

TEAMS

Job description

The Florida Society of Nephrology is seeking a Fully Remote Customer Care Pharmacy Technician to support home dialysis customers by handling orders, inquiries and prescription management. Ensure a positive customer experience while adhering to privacy and regulatory requirements.

Responsibilities include order processing, information verification, HIPAA compliance, shipment tracking, and cross‑department collaboration to resolve issues.