Remote Payments & Servicing Specialist

Parafin; San Francisco (CA); On-site; USD 118,000 - 123,000; Full time

Benefits offered by this job

Equity grant

Medical, dental & vision insurance

Unlimited PTO

Work from home flexibility

Commuter benefits

Free lunches

Paid parental leave

401(k)

Employee assistance program

Job summary

Parafin is seeking a Servicing Specialist to support merchants daily, ensuring a positive payment experience. You will operate the product suite for payments, fraud, and servicing and collaborate with the Servicing Ops Lead to solve problems for thousands of merchants.

You’ll contribute to improving processes and merchant experience in a fast-growing startup. Join a team building the tools to help small businesses access flexible funding and spend management, with a platform that values customer

Qualifications

• 2+ years of experience with loan servicing.
• Strong understanding of payments, ACH failures, and return codes.
• Experience reviewing and resolving payment disputes/chargebacks, including compiling evidence and representing cases to banks or card networks.
• Familiarity with transaction monitoring - identifying fraud signals, unusual account activity, or high-risk patterns and escalating appropriately.
• Excellent communication skills.
• Thrive in an entrepreneurial environment.
• Data-driven approach to monitoring and optimizing recovery rates.
• Desire to have an impact, grow your career, and be a game changer in the space for Parafin.

Responsibilities

• Investigate and resolve issues in processing payments, creating alternative payment plans, error handling, and other related tasks to ensure full payment collections.
• Provide quality service to small business owners via email, SMS, and phone, with a focus on debugging and resolving payment issues.
• De-escalate scenarios and present resolutions for tough-to-navigate situations.
• Identify and track payment issues to ensure transparency and decrease missing payments over time.
• Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed.
• Review and respond to payment disputes, gathering documentation and evidence to represent Parafin's position with bank and card network partners
• Monitor transaction activity for fraud indicators or anomalous patterns, escalating high-risk cases per policy in a timely manner
• Work with the Customer Support and Funding teams to build feedback loops and processes in servicing customers.
• Work directly with management and product ops managers for ongoing improvements of the merchant experience, including but not limited to systems, process, and product-level improvements.
• Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with merchants.
• Review current processes and provide feedback on how to improve the function, question the status quo as well as call out inefficiencies to address.
• Support other product functions with your specialties as needed.

Skills

Excellent communication

Data-driven

Entrepreneurial mindset

Tools

SQL

R

Python

Job description

Parafin is seeking a Servicing Specialist to support merchants daily, ensuring a positive payment experience. You will operate the product suite for payments, fraud, and servicing and collaborate with the Servicing Ops Lead to solve problems for thousands of merchants.

You’ll contribute to improving processes and merchant experience in a fast-growing startup. Join a team building the tools to help small businesses access flexible funding and spend management, with a platform that values customer