Remote Payments Implementation Lead

InterPayments; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

InterPayments in San Francisco, CA, seeks a seasoned SaaS technical project manager to lead customer implementations from kickoff to go-live. You will coordinate cross-functional teams, manage timelines, and serve as the primary liaison between merchants, partners, and internal product and engineering groups.

You will need hands-on technical fluency to diagnose integration issues, train customers on deployment, and ensure go-live success while upholding InterPayments' standards and

Qualifications

• 8+ years of SaaS technical project management, sales engineering, technical support, or implementation management experience.
• Hands-on fluency to diagnose integration and transaction-level issues via API payloads and logs.
• Comfortable with complex, rules-heavy domains in payments processing and regulatory details.
• Proven ability to work cross-functionally with internal and external stakeholders.

Responsibilities

• Act as the voice of the customer and drive issue resolution.
• Track and manage customer implementations from kickoff to go-live.
• Provide onboarding training and end-user support during deployment.
• Coordinate with partners, ISVs, and systems integrators for timelines and go-live.

Skills

SaaS PM

Technical PM

Customer-facing

Cross-functional

API integration

Education

Bachelor's degree in a relevant field

PMP certification

ERP integrations knowledge

Startup experience

Tools

Excel

SQL

Python

Job description

InterPayments in San Francisco, CA, seeks a seasoned SaaS technical project manager to lead customer implementations from kickoff to go-live. You will coordinate cross-functional teams, manage timelines, and serve as the primary liaison between merchants, partners, and internal product and engineering groups.

You will need hands-on technical fluency to diagnose integration issues, train customers on deployment, and ensure go-live success while upholding InterPayments' standards and