Remote Patient Support Specialist

Montu UK; United States; Remote; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Montu UK is a leading digital health company specialising in cannabis-based medicines, improving patient access to safe and effective treatments. They foster a patient-centred culture where every conversation makes a difference and the Patient Support team is central to patient care.

Montu UK prioritises patient access through technology and clinical care, offering opportunities to grow within a growing healthcare organisation while enabling remote work from home in the UK.

Qualifikationen

• Experience in high-volume telephone-based customer service or patient support.
• Empathy, patience and emotional resilience in difficult conversations.
• Strong organisational skills and confidence using multiple systems.

Aufgaben

• Handle a high volume of inbound and outbound patient calls.
• Support patients with complex, sensitive and emotionally challenging enquiries.
• Work closely with clinical and pharmacy teams to ensure timely patient support.

Kenntnisse

High-volume calls

Empathy

Emotional resilience

Organisational skills

Multi-system proficiency

Tools

CRM systems

Phone system

Jobbeschreibung

Montu UK is a leading digital health company specialising in cannabis-based medicines, improving patient access to safe and effective treatments. They foster a patient-centred culture where every conversation makes a difference and the Patient Support team is central to patient care.

Montu UK prioritises patient access through technology and clinical care, offering opportunities to grow within a growing healthcare organisation while enabling remote work from home in the UK.