Remote Patient Referral Coordinator: Impactful Care

7500 Methodist Medical Group; Tennessee; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Patient Referral Coordinator to process referrals to Behavioral Health and coordinate scheduling to meet patient needs. The role includes obtaining demographics, verifying insurance, and registering new patients, with a focus on accurate data entry and interdepartmental collaboration.

The position requires a high school diploma, 3–5 years in a healthcare/medical office setting, strong communication, and proficiency with Windows, Excel and Word.

Qualifications

• Required - High School Diploma or Equivalent
• Required - Healthcare or medical office environment 3-5 years
• Ability to foster and maintain good working relationships with internal and external customers including but not limited to supervisors, managers, physicians, and other departments/areas.
• Ability to work well in a multitasking environment paying close attention to details.
• Ability to work effectively and productively without close supervision and to exercise independent judgment in decision making.
• Excellent communication skills, written and oral, to all levels within the organization.
• Proficient in Windows-based applications, particularly Excel and Word.
• Ability to operate standard office equipment (i.e. fax machine, copy machine, etc.)

Responsibilities

• Handles referrals from other providers and hospital patients needing follow up appointments, gathers necessary information, and schedules the appointment.
• Obtains demographic and insurance information on patients.
• Confirms patient insurance verification and eligibility on all new patients.
• Registers all new patients into the system.
• Prepares and organizes new patient charts.
• Takes new patients in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Serves as receptionist by providing general information to visitors and referring them to appropriate staff members, assisting in answering office telephone, routing incoming calls and taking/relaying messages to appropriate staff members.
• Ensures timely and accurate completion and submission of appropriate hospital charges for billing.
• Prepares and submits data and to third party vendors.
• Performs other job functions as needed or requested.

Job description

Methodist Le Bonheur Healthcare is seeking a Patient Referral Coordinator to process referrals to Behavioral Health and coordinate scheduling to meet patient needs. The role includes obtaining demographics, verifying insurance, and registering new patients, with a focus on accurate data entry and interdepartmental collaboration.

The position requires a high school diploma, 3–5 years in a healthcare/medical office setting, strong communication, and proficiency with Windows, Excel and Word.