Remote Patient Navigator: Care Access & Support

ChenMed; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed in the United States seeks a Patient Navigator I (Tier 1) to serve as the primary voice for patient interactions, handling tickets across three Care Coordination workstreams via a centralized intake queue.

This non-clinical role emphasizes empathetic communication, rigorous documentation, and adherence to CMS and HIPAA guidelines, with escalation to Tier 2 as needed and growth opportunities within a mission-driven team.

Qualifications

• Persuasion, influence, and customer service experience in healthcare.
• Empathetic communication while adhering to compliance guardrails.
• Strong active-listening and de-escalation skills.
• Meticulous documentation in a fully recorded environment.
• HIPAA confidentiality commitment.

Responsibilities

• Handle tickets across three in-scope workstreams via centralized intake queue.
• Explain in-network options and guide patients to coordinated choices without denying coverage.
• Conduct first-touch outreach for Care Plan Non-Adherence with empathetic communication.
• Escalate cases involving clinical barriers to Tier 2 RN/Licensed Social Worker.
• Process PCP switches accurately and timely, with proper documentation.
• Document every case in the CMS case-management system with required details.
• Maintain professional, compliant call quality on all interactions.

Skills

Persuasion

Customer service

Active listening

De-escalation

Documentation

Communication

Bilingual (preferred)

Education

High school diploma

Associate degree or certification preferred

Tools

CRM software

Microsoft Office

Case-management software

Job description

ChenMed in the United States seeks a Patient Navigator I (Tier 1) to serve as the primary voice for patient interactions, handling tickets across three Care Coordination workstreams via a centralized intake queue.

This non-clinical role emphasizes empathetic communication, rigorous documentation, and adherence to CMS and HIPAA guidelines, with escalation to Tier 2 as needed and growth opportunities within a mission-driven team.