Remote Patient Experience Coordinator

Planned Parenthood of Greater Washington and North Idaho; Pasco (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

401k with employer match

Full medical and dental benefits

Vision coverage

Flexible scheduling

Remote work options where role allows

Job summary

Planned Parenthood of Greater Washington and North Idaho is seeking an Health Care Assistant to deliver courteous patient reception, manage check-in/out, and assist in funding explanations. The role focuses on HIPAA compliance, accuracy in data entry, and strong customer service in a busy health center.

The position requires a high school diploma or GED, English proficiency, and ideally bilingual Spanish/English. Full-time hours, with some early mornings, evenings, or weekends as needed.

Qualifications

• High school diploma or GED required.
• Excellent English communication and customer service skills.
• Ability to read, write, and operate standard computer systems.
• Preference for bilingual English/Spanish.
• Detail-oriented with accuracy in data entry.

Responsibilities

• Greet patients, check-in/out, collect payments, and schedule appointments.
• Explain funding sources and HIPAA/privacy policies to patients.
• Maintain EMR data entry and filing with accuracy.
• Support clinic operations and adherence to procedures.

Skills

Customer service

HIPAA/privacy compliance

Multi-tasking

Bilingual English/Spanish

Attention to detail

English communication

Education

High school diploma or GED

Tools

EMR data-entry

Cash handling

Job description

Planned Parenthood of Greater Washington and North Idaho is seeking an Health Care Assistant to deliver courteous patient reception, manage check-in/out, and assist in funding explanations. The role focuses on HIPAA compliance, accuracy in data entry, and strong customer service in a busy health center.

The position requires a high school diploma or GED, English proficiency, and ideally bilingual Spanish/English. Full-time hours, with some early mornings, evenings, or weekends as needed.