Health Care Assistant I

Planned-Parenthoo; Eugene (OR); On-site; USD 26,000 - 38,000; Full time

Job summary

Planned Parenthood of Southwestern Oregon invites applications for Health Care Assistant I at our West Eugene health centers. Under supervision, you will support patient care, manage records, dispense contraceptives, and help maintain a safe, respectful clinic environment.

The role emphasizes HIPAA compliance, accurate charting, and teamwork with nurses and clinicians. Previous office or medical setting experience, customer service, and strong communication are valued.

Qualifications

• Strong verbal and written communication skills are required.
• Experience in an office or medical setting is preferred.
• Familiarity with HIPAA compliance and patient privacy is expected.
• Proficiency with basic computer operations and clinic software is beneficial.
• Ability to work in a team and maintain professional patient interactions.

Responsibilities

• Maintain patient medical records in good order using approved language and abbreviations.
• Obtain vital signs and medical history during visits; arrange referrals when needed.
• Dispense medications and contraceptives under supervision of clinicians.
• Administer tests such as pregnancy tests, HIV, urine analysis, and hemoglobin.
• Provide information non-judgmentally to support patients' access to services.
• Call patients as needed and answer questions about care and appointments.
• Prepare lab samples, file reports, maintain lab area and QA measures.
• Perform routine clinic maintenance to ensure a safe, sanitary environment.
• Follow policies on wait times, client complaints, and professional conduct.
• Attend meetings and assist with new hire training as necessary.
• Stay up to date with Planned Parenthood policies including OSHA, CLIA, and HIPAA.

Skills

Verbal communication

Written communication

Customer service

Bilingual

Teamwork

HIPAA knowledge

Basic computer skills

Interpersonal skills

Adaptability

Decision making

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Health Care Assistant I

Full-Time Job Posting West Eugene, West Eugene, OR, US

5 days ago Requisition ID: 1234

Salary Range: $19.10 To $27.83 Hourly

About Planned Parenthood of Southwestern Oregon

Planned Parenthood of Southwestern Oregon (PPSO) has been dedicated to providing expert reproductive health care and sexuality education in Southwestern Oregon for over 55 years. PPSO provides more than 30,000 patient visits each year at four health centers and via telehealth. PPSO is also regarded as the region’s most respected provider of medically accurate sexuality education for young people and adults, as well as training programs for professionals who work with youth and families. Education and training programs make over 10,000 contacts each year, transforming the lives of young people in southwestern Oregon.

PPSO’s essential health services include breast and cervical cancer screenings, well-woman annual exams, birth control, abortion care, LGBTQ+ health, STI prevention, testing and treatment, pregnancy testing, PrEP (Pre-exposure prophylaxis), HPV vaccinations, vasectomies, and more.

Join our dedicated and mission driven team as we work to serve more than 40,000 individuals a year with comprehensive reproductive healthcare , education, and advocacy. For more information, visit www.ppsworegon.org .

Position Summary

Under the direction of the Health Center Manager, the Health Care Assistant (HCA) will work as a member of a team that operates from established procedures to ensure compliance and efficiency in the day-to-day operations of the reproductive health center and facilitate high quality, inclusive patient care.

RESPONSIBILITIES:

• Maintain patient medical records in good order, utilizing standard language and approved abbreviations and following accepted medical standards for charting.
• During each patient visit obtain/record accurate vital signs and interview patients to obtain medical history, identify specific visit needs and/or medical problems and answer patient questions. Arrange referrals as necessary.
• Dispense medications and contraceptives, including injections, at the direction of the Medical Director, and under the supervision of the registered nurse or clinician.
• Administer tests required to deliver all patient services provided, which includes but is limited to pregnancy test, HIV, urine analysis dip and hemoglobin.
• Deliver all information in a non-judgmental objective manner to promote the individual’s right to obtain reproductive services at their discretion.
• Calling patients when necessary and answering patient questions.
• Obtain and prepare lab samples in accordance with established protocol, file laboratory reports, maintain the lab area and lab equipment, and document quality control measures.
• Perform routine clinic maintenance to ensure a safe and sanitary environment.
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Attend special meetings and assist Clinic Manager with new hire training as necessary.
• Stay up to date with the policies and procedures of Planned Parenthood to ensure compliance with pertinent government regulations including OSHA, CLIA and HIPAA.
• Other duties as assigned.

Equity and Culture

• Participate and engage in PPSO DEIB initiatives.

QUALIFICATIONS AND EXPERIENCE:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Required Qualifications

• High School Diploma.
• Demonstrated experience following policies and procedures.

Preferred Qualifications

• At least 1-year previous customer service experience.
• Strong verbal and written communication skills; Bilingual is a plus.
• Previous experience in an office and/or medical setting.
• Familiarity with HIPAA compliance.
• Understanding of basic computer operations.
• Team oriented with strong interpersonal skills.
• Flexible and able to adapt to different situations.
• Analytical with an acute attention to detail.
• Strong decision-making skills and able to take initiative.
• Effective stress management skills.

Travel & Availability Requirements

• Must reside within a reasonable commuting distance from primary health center.