Remote Patient Care Support Specialist

versemedical; United States; Remote; USD 60,000 - 68,000; Full time

Benefits offered by this job

Meaningful Compensation: $60,000-$68,0

Annual bonus: $5,000

Health insurance coverage 100%

401(k) plan

Career growth opportunities

Remote role with ET alignment

Job summary

Verse Medical is seeking a remote Customer Experience Associate to support clinics and patients, resolving questions, and reducing friction in the ordering process. You will partner with clinical teams to ensure clarity and timely follow-up while improving how we operate.

Ideal candidates are early in their careers, thrive in fast-paced settings, and care deeply about delivering exceptional service to healthcare providers and patients alike.

Qualifications

• 1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
• Strong written and verbal communication skills
• High attention to detail and ability to manage multiple tasks simultaneously
• Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.)
• A proactive, solution-oriented mindset

Responsibilities

• Respond to inbound clinic inquiries via phone, email, and chat
• Troubleshoot order issues, product questions, shipping updates, and documentation needs
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
• Ensure timely follow-up and clear communication with clinics
• Assist clinics with product selection, substitutions, and ordering guidance
• Support documentation collection and order processing workflows
• Identify and proactively flag at-risk orders or delays
• Maintain clean and accurate documentation in Kustomer (our ticketing system)
• Contribute to knowledge base updates and SOP documentation
• Act as a voice of the clinic and patient internally
• Escalate urgent issues appropriately and with strong ownership
• Deliver high-empathy communication in time-sensitive or sensitive situations

Skills

Customer support

Healthcare operations

Communication skills

Attention to detail

Proactive problem-solving

Tools

Kustomer

Zendesk

Slack

G-Suite

Job description

Verse Medical is seeking a remote Customer Experience Associate to support clinics and patients, resolving questions, and reducing friction in the ordering process. You will partner with clinical teams to ensure clarity and timely follow-up while improving how we operate.

Ideal candidates are early in their careers, thrive in fast-paced settings, and care deeply about delivering exceptional service to healthcare providers and patients alike.