Remote Customer Experience Advocate

Verse Medical; United States; On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Remote role

Health insurance

401(k) plan

Career growth

Job summary

Verse Medical in the United States is seeking a Customer Experience Associate to support clinics using our hospital-quality care platform. You’ll resolve questions, guide ordering, and partner with Ops, Billing, and CSM to keep orders moving smoothly.

This remote role aligns with Eastern Time hours; you’ll deliver empathetic, timely service, help build our knowledge base, and advocate for clinics and patients as we scale.

Qualifications

• 1-3 years of experience in customer support, healthcare operations, or similar fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk).
• A proactive, solution-oriented mindset.

Responsibilities

• Respond to inbound clinic inquiries via phone, email, and chat.
• Troubleshoot order issues, product questions, shipping updates, and documentation needs.
• Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations.
• Ensure timely follow-up and clear communication with clinics.
• Assist clinics with product selection, substitutions, and ordering guidance.
• Support documentation collection and order processing workflows.
• Identify and proactively flag at-risk orders or delays.
• Maintain clean and accurate documentation in Kustomer.
• Contribute to knowledge base updates and SOP documentation.
• Act as a voice of the clinic and patient internally; escalate urgent issues with ownership.
• Deliver high-empathy communication in time-sensitive situations.

Skills

Customer support

Healthcare operations

Communication

Attention to detail

Proactive mindset

Tools

G-Suite

Slack

Kustomer

Zendesk

Job description

Verse Medical in the United States is seeking a Customer Experience Associate to support clinics using our hospital-quality care platform. You’ll resolve questions, guide ordering, and partner with Ops, Billing, and CSM to keep orders moving smoothly.

This remote role aligns with Eastern Time hours; you’ll deliver empathetic, timely service, help build our knowledge base, and advocate for clinics and patients as we scale.