Remote Patient Care & Scheduling Specialist

OnSite Dermatology; Boca Raton (FL); Remote; USD 42,000 - 62,000; Full time

Job summary

Onsite Dermatology is expanding its mobile dermatology services for seniors and seeks a Patient Care Coordinator (Account Manager) to liaison with senior communities, patients, and practitioners. You will craft practitioner schedules, manage key facility relations, and ensure successful service implementation.

Daily tasks include scheduling appointments, maintaining calendars, updating CRM, coordinating with patients and facilities, and processing referrals and insurance authorizations to ensure

Qualifications

• High School Diploma (or equivalent).
• Prior Healthcare Experience: background in patient care coordination and scheduling.
• Strong understanding of insurance eligibility using Availity and payer platforms.
• Outstanding communication: friendly, clear, professional phone manners.
• Organizational proficiency: handle multiple tasks in a fast-paced environment.
• Tech savvy: comfortable with medical software and EHR systems.
• Compassionate mindset and desire to help patients.
• High-speed internet access.

Responsibilities

• Notify communities/facilities and providers of scheduled visits and requests; organize monthly provider calendars.
• Create visit templates and reports for monthly flyer distribution to accounts.
• Develop and maintain relationships with key decision makers within communities/facilities.
• Identify growth opportunities and maintain updated account information in CRM.
• Schedule and confirm patient appointments, follow-ups, and referrals; coordinate with facilities.
• Use CRM to notify facilities of upcoming visits and manage patient sign-up lists and documents.
• Monitor insurance approvals, referrals, and authorizations; respond to inquiries promptly.

Skills

Communication

Organization

Empathy

Multi-tasking

Tech Savvy

Education

High School Diploma

Tools

Availity

Payor platforms

EHR software

CRM software

Outlook

Job description

Onsite Dermatology is expanding its mobile dermatology services for seniors and seeks a Patient Care Coordinator (Account Manager) to liaison with senior communities, patients, and practitioners. You will craft practitioner schedules, manage key facility relations, and ensure successful service implementation.

Daily tasks include scheduling appointments, maintaining calendars, updating CRM, coordinating with patients and facilities, and processing referrals and insurance authorizations to ensure