Remote Healthcare Customer Support Specialist

Labcorp; United States; Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between Labcorp, customers, and patients, resolving routine requests, and maintaining CRM data in compliance with HIPAA.

Schedule includes Monday–Friday with alternating weekends, 9am–5:30pm EST. Applicants should have a high school diploma or GED, 2+ years in customer service, and 1+ year in a contact center environment.

Qualifications

• High school diploma or GED required.
• 2+ years’ experience in a customer service role.
• 1+ years’ experience in a contact center/call center environment.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per SOPs.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.

Skills

Customer service

Active listening

Communication skills

Tech savvy

HIPAA awareness

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between Labcorp, customers, and patients, resolving routine requests, and maintaining CRM data in compliance with HIPAA.

Schedule includes Monday–Friday with alternating weekends, 9am–5:30pm EST. Applicants should have a high school diploma or GED, 2+ years in customer service, and 1+ year in a contact center environment.