Remote Patient Care Coordinator

Insight Global; Austin (TX); Remote; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking a compassionate Virtual Patient Care Coordinator to support patients through their healthcare journey. This fully remote role requires strong communication, healthcare knowledge, and ability to manage multiple patient interactions in a fast-paced environment.

You will liaise between patients, providers, and care teams to ensure timely follow-ups and a high-quality experience. The role emphasizes EMR familiarity (Cerbo), prescription lifecycle management, scheduling,

Qualifications

• 2+ years of healthcare coordination experience.
• Familiarity with EMR/EHR systems Cerbo.
• Full lifecycle management of prescriptions and medication orders.

Responsibilities

• Coordinate patient care across providers and care teams.
• Manage patient scheduling and billing responsibilities.
• Support telehealth and population health programs.

Skills

Healthcare coordination

Patient support

Cerbo EMR

Prescription management

Scheduling & billing

Telehealth

Population health

Medical terminology

Care coordination certification

Insurance verification

Education

CMA

CCCTM

Tools

Cerbo EMR

Job description

Job Description

We are seeking a compassionate and detail-oriented Virtual Patient Care Coordinator to support patients throughout their healthcare journey via remote communication channels. In this role, you will serve as a key liaison between patients, providers, and care teams—ensuring seamless coordination, timely follow-ups, and a high-quality patient experience.This is a fully remote position requiring strong communication skills, healthcare knowledge, and the ability to manage multiple patient interactions in a fast-paced environment.

Skills and Requirements

2+ years of experience in healthcare coordination, patient support,Familiarity with electronic medical records (EMR/EHR) systems (Cerbo)Full lifecycle management of prescriptions (manage orders, follow up with compounding pharmacy. This is done in E-Prescribe)Management of patient scheduling and billingExperience in telehealth, care coordination, or population health programsKnowledge of medical terminology and healthcare workflowsCertification in care coordination, medical assisting, or related field (e.g., CMA, CCCTM)Experience working with insurance verification, authorizations, or billing support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].