Remote Patient Billing Specialist

Taleo; Dallas (TX); Remote; USD 25,000 - 44,000; Full time

Job summary

Optum, a division of UnitedHealth Group, is seeking a Billing Representative to support patient accounts and deliver a high-quality financial experience. This national remote role involves reviewing AR, handling inbound calls, and ensuring timely collections while complying with HIPAA and policy standards.

The position is full-time, Monday–Friday, 8am–5pm with possible overtime. Training will occur during normal business hours; remote work requires a private workspace and secure access.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age or older.
• 1+ years of experience in medical collections and billing.
• Experience assisting patients in understanding their financial responsibility, insurance coverage, benefits, out-of-pocket costs, and/or any other billing-related inquiries.
• Knowledge of health insurance coverage and the ability to communicate patient financial responsibilities clearly and professionally.
• Ability to read and interpret EOBs (Explanation of Benefits).
• Ability to work full-time Monday - Friday; 8am–5pm; possible overtime.

Responsibilities

• Review and prioritize open Accounts Receivable for patient collections.
• Handle inbound patient calls and outbound collections outreach.
• Ensure timely and accurate follow-up on delinquent accounts.
• Collaborate with onshore and offshore teams to drive account resolution within target timelines.
• Analyze, document, and manage key accounts and escalations.
• Identify trends or issues and elevate to leadership as needed.
• Deliver excellent customer service to patients and internal stakeholders.
• Ensure compliance with all regulatory, payer, and company policies.
• Process Account Receivable reviews and correction requests within defined turnaround times.
• Support additional tasks and projects as assigned.

Skills

Medical collections

Billing knowledge

Communication skills

HIPAA compliance

Education

High School Diploma / GED

Job description

Optum, a division of UnitedHealth Group, is seeking a Billing Representative to support patient accounts and deliver a high-quality financial experience. This national remote role involves reviewing AR, handling inbound calls, and ensuring timely collections while complying with HIPAA and policy standards.

The position is full-time, Monday–Friday, 8am–5pm with possible overtime. Training will occur during normal business hours; remote work requires a private workspace and secure access.