Remote Patient AR Follow-Up Specialist

Panorama Eyecare; Fort Collins (CO); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO accruals 3 weeks

Medical and dental insurance

Optical allowance

Routine eye care

Short-term disability

Long-term disability

Educational allowance

Paid holiday program

401K with company match

Job summary

Panorama Eyecare is seeking a Patient AR Follow-Up Representative to manage accounts receivable, follow up on outstanding balances, and coordinate payment arrangements.

You will contact patients, explain charges and insurance payments, verify demographics, and post payments, while collaborating with internal teams to resolve discrepancies.

This full-time remote role supports a patient-centered approach and requires 1–2 years in AR/billing and HIPAA familiarity.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• 1–2 years of accounts receivable, billing, or healthcare administration experience.
• Knowledge of insurance billing and payment processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Certification in medical billing or coding (e.g., CPC, CCA) is a plus.

Responsibilities

• Contact patients by phone, email, or mail to discuss balances and arrange payment plans.
• Provide explanations of charges, insurance payments, and patient financial responsibilities.
• Verify patient account details including insurance and demographics for accuracy.
• Address billing inquiries and payment discrepancies.
• Research and resolve billing discrepancies with internal teams.
• Collect payments and post transactions to patient accounts.
• Offer and set up payment plans per policy.
• Monitor missed payments and follow up as needed.
• Document all patient interactions and updates in the system.
• Generate AR reports and identify trends for improvements.
• Identify trends in patient account issues and recommend process improvements.

Skills

Patient Account Management

Communication Excellence

Problem-Solving

Organizational Skills

Technical Proficiency

Education

High school diploma or GED

Associate’s degree in Healthcare Administration or related field

Tools

EHR systems

Billing software

Job description

Panorama Eyecare is seeking a Patient AR Follow-Up Representative to manage accounts receivable, follow up on outstanding balances, and coordinate payment arrangements.

You will contact patients, explain charges and insurance payments, verify demographics, and post payments, while collaborating with internal teams to resolve discrepancies.

This full-time remote role supports a patient-centered approach and requires 1–2 years in AR/billing and HIPAA familiarity.